At Customerly, we apply VAT (Value Added Tax) based on your business type and country of residence, following European tax regulations.
Here’s how it works:
🇮🇪 If You Are Based in Ireland
If your billing address is in Ireland, we are required by law to charge 23% VAT on all invoices always, regardless of whether you have a VAT number or not.
🇪🇺 If You Are Based in the European Union (EU)
✅ You have a valid VAT number (registered in VIES)
If your company is VAT-registered and listed in the VIES database, you will not be charged VAT.
Make sure your VAT number is correctly added and validated in your Customerly billing settings.
🚫 You don’t have a VAT number (private or non-VIES registered)
If you are located in the EU without a VAT number, VAT will automatically be added to your invoice.
We consider any account without a VAT number in the settings as a private individual.
🌍 If You Are Outside the European Union
If your billing address is outside the EU, we do not charge VAT on your invoices.
⚙️ How to Check or Add Your VAT Number
You can verify or add your VAT number by following these steps:
Go to your Customerly Dashboard
Click Settings → Billing
Enter your company VAT number
Make sure it is VIES-validated (we automatically check this)
Location | VAT Applied? | Notes |
|---|---|---|
Ireland | ✅ Always | Mandatory Irish VAT (+23%) |
EU (with valid VAT in VIES) | ❌ No | Add your VAT number in settings |
EU (no VAT / private) | ✅ Yes | Treated as private individual (+23%) |
Outside EU | ❌ No | No VAT applied |