Adding personality and emotion to your messages is easy with Customerly’s built-in support for emojis and GIFs. These elements help create a more engaging and human conversation experience. Depending on your role—user or agent—there are specific capabilities and limitations when it comes to using these features.
Who can use what?
Users (clients/customers):
Can send both GIF images and emojis in chat conversations.Agents (support team):
Can only send emojis, not GIFs. This ensures communication remains professional and concise.
How to attach GIFs and emojis (for users)
1. Sending a GIF
Click on the “GIF” icon located in the message text box.
Search for a GIF using keywords (e.g., “happy”, “thumbs up”, “funny”).
Click on the desired GIF to send it instantly in the conversation.
2. Adding an emoji
Click on the smiley face icon next to the message box.
Browse or search for the emoji you want to use.
Click to insert the emoji into your message.
How agents can use emojis
While agents can’t send GIFs, they can still add a personal touch with emojis.
To insert an emoji:
Click the emoji icon in the chat composer.
Choose from a wide range of emoji options.
Click your chosen emoji to include it in your message.
By using emojis and GIFs appropriately, you can make your chats feel more human and engaging while keeping communication clear and enjoyable for everyone involved.
If you have any questions or need help with chat features, feel free to reach out to our support team!