Using a custom email domain for support helps build trust and ensures a professional brand experience. In Customerly, you can set up your custom domain for sending and receiving support emails by following these steps.
Step 1: Access Email Domain Settings
Navigate to Settings in your Customerly dashboard.
Go to Email > Domain.
Enter your preferred domain name.
Step 2: Verify Your Domain
Domain verification is required to ensure proper email delivery. The verification process depends on your domain provider.
If you're using Namecheap, follow this guide: DNS Setup with Namecheap.
For other providers, refer to their DNS setup documentation and add the required DNS records (e.g., TXT, and CNAME).
Troubleshooting & Support
If your domain fails verification, double-check your DNS settings.
Changes to DNS settings can take up to 24-48 hours to propagate.
Contact your domain provider for assistance if needed.
By setting up a custom support email domain, you ensure professional and reliable customer communication. Need help? Reach out to Customerly Support.