At Customerly, we believe in a fair, transparent pricing model designed to give you exactly what you need based on your company’s stage and growth goals.
Whether your focus is customer support, marketing automation, or customer satisfaction, you’ll find a plan that scales with your team.
💡 Pricing Structure
Our plans are priced per seat per month so you only pay for what your team actually needs.
You can choose to be billed monthly or annually (with annual billing, you get 2 months free).
📦 Plans Overview
Plan | Price / seat / month (billed annually) | Included AI Conversations | Extra AI Conversations | Included Interactions |
|---|---|---|---|---|
Core | €16 | 10 / month | €0.45 each | 500 / month |
Growth | €59 | 20 / month | €0.45 each | 1,000 / month |
Ultimate | €84 | 50 / month | €0.45 each | 5,000 / month |
💡 Add-on: AI Companion – €19/mo per seat for more AI automation power.
👥 Seats, Interactions & AI Conversations
Seats: One seat = one teammate. Each teammate has their own login and can switch between projects without logging out. Pricing is per seat per month.
AI Conversations: AI‑powered responses included in your plan never expire — you can use them anytime and purchase more at any point during your billing period. Additional usage is billed at €0.45 per conversation, regardless of the conversation length or number of actions performed by AI.
Interactions: Every customer contact — such as a replied‑to conversation, an email sent, or a survey response received — counts toward your monthly total.
Interactions reset every month, giving you a fresh allowance each billing cycle. They cannot be carried over to the next month.
AI Companion (optional add‑on): The AI Companion is your teammate’s personal AI assistant, designed to speed up their work, answer questions, draft responses, automate tasks, and deliver insights. On average, it saves the equivalent of a full week of work every month per teammate. Available for €19/mo per seat.
📋 Feature Breakdown by Plan
Feature | Core | Growth | Ultimate |
|---|---|---|---|
Canned responses | 2 | 5 | Unlimited |
Teams | 1 | Unlimited | Unlimited |
Conversation history | 30 days | Unlimited | Unlimited |
Chatflows | 1 | 10 | Unlimited |
Custom lists | 5 | Unlimited | — |
Live chat, AI, reply via email, attachments, typing previews | ✅ | ✅ | ✅ |
Advanced chatflow actions (set attribute, send choice, switch, conditions) | Partial | ✅ | ✅ |
User/company tracking, smart assign, video calls, anonymous leads, block users, chat transcripts | — | ✅ | ✅ |
Surveys, NPS, white-label, advanced segmentation, workflows, integrations | — | ✅ | ✅ |
Help Center multi-language, help center analytics, API chatflow, CSAT, live translate, team analytics, identity verification | — | — | ✅ |
Support type | AI only | AI first + 48h human reply | <30 mins human reply |
📈 Plan Customisation
Add more seats as your team grows.
Increase interactions by buying extra in advance (pre-paid) or paying only when you go over (on-demand).
Add AI power with the AI Companion add-on for €19/mo per seat.
Add AI Conversations at €0.45 each.
💰 Extra Interactions Pricing
You can purchase additional interactions in two ways:
Pre‑purchased – Buy them in advance at the lowest rate.
On‑demand – Pay as you go when you exceed your limit (20% higher than pre‑purchased rates).
Range of Interactions | Price Each (€) |
|---|---|
1 – 1,000 | 0.005 |
1,001 – 5,000 | 0.00385 |
5,001 – 10,000 | 0.0029 |
10,001 – 20,000 | 0.00195 |
20,001 – 50,000 | 0.00118 |
50,001+ | 0.00099 |
⏳ Billing & Free Trial
14-day free trial on all plans.
Monthly or Yearly billing (save 2 months/year with annual payment).
Your billing date starts after your trial ends.
Failed payments are retried at 1, 7, 13, and 14 days. After 14 days without payment, your account becomes inactive.
💱 Currencies
We support both USD and EUR pricing.
The currency applied depends on your company’s billing country.
European companies are billed in EUR.
Non-European companies are billed in USD.
💰 VAT (Value Added Tax)
For customers in Europe:
VAT is applied if you do not provide a valid VIES VAT ID.
If your VAT number fails the VIES validation check, we must charge VAT according to your country’s rate.
Customers outside of Europe are not charged VAT.
💡 You can check if your VAT number is valid using the official VIES VAT validation tool.
🚀 Choosing Your Plan
Core – Best for solo founders or small teams starting with AI automation and basic support.
Growth – Ideal for growing teams ready for automation, segmentation, and collaboration features.
Ultimate – For scaling companies that need full AI, advanced automation, analytics, and premium support.