How To Assign Conversation To Multiple Teammates

Is it possible to notify all teammates if a conversation has started? Yes, it is. And it’s simple. You need to assign the incoming conversations to a team shared with all your teammates.

When a conversation is started normally will be assigned automatically to the first teammate that has created the app.

To change this behavior you need to Create a new Team to assign your conversation by default. Once you have created your team you need to go to your Project Setting on the left menu > Messages > Assignment Rules

Once you are here change the assigner to your new team that you just created.

Select a new team from the list and click on it.

That’s it! Now all the conversations will be assigned to the team you’ve just chosen. 🙂