How Customerly AI works?

Our cutting-edge technology provides personalized and efficient support to revolutionize your customer service experience.

Luca Micheli
Written by Luca MicheliLast update 1 month ago

Our cutting-edge technology provides personalized and efficient support to revolutionize your customer service experience.

AI Reply

With our latest functionality, AI reply, you can say goodbye to sifting through FAQs.

Our AI automatically finds the perfect answer to customer questions and customizes them.

Write for Me

Write a short custom response and watch AI craft a cordial personalized reply that resonates with your customer.

AI Summarize

Additionally, cut through the clutter with AI Summarize.

Create a concise recap with actionable highlights from a customer support conversation.

Create Articles with AI

And with Create Articles with AI, turn customer support exchanges into ready-to-publish help center articles without any effort.

Our AI-powered solutions greatly enhance your customer service experience.

We are here to supercharge your workflow and jumpstart your support team efficiency with Customerly's cutting-edge AI features.

How Customerly AI works

We use your Customerly Help Center and canned responses to train automatically for you the AI model. This is a complex technology we have implemented to let you enjoy the power of AI without the hassle.

To have accurate replies, you must cover the topic asked through the support on the Customerly Help Center.

Whenever you create or update a help center article or a canned response, we train the model again.

Customerly AI Pricing

Training the model has a considerable cost but is included in your Customerly plan, and you don't need to pay anything else for it. It's on us!

The usage of the model is on top of your plan. Every time your team use the AI we'll calculate the cost that can be from $0.05 to $0.5, depending on the complexity of the task, the length of the text and the model used.

AI service usage is diligently tracked daily and conveniently billed at the end of your monthly billing cycle.

Embrace the efficiency and affordability of AI to supercharge your support!

Is AI worth it?

Handling a support ticket typically costs about $7. Our AI, gracefully serving at just $0.50 or less per request, is a remarkably cost-effective ally. Plus, the training of your AI is our treat - it's included in your plan.

AI is making it 14 times cheaper to resolve customer support requests, and the average time to reply is down to 1 minute instead of 20 minutes on average.

We are developing more advanced AI capabilities to fully automate Support activities with the help of Chatflows.

Did this answer your question?